Complaints procedure
Internal complaints procedure
We prefer to resolve complaints quickly and together.
Do you have a complaint? First, contact the staff member involved – often you can resolve it together. If that doesn’t work, you can involve the manager. Prefer to speak with our confidential advisor? That’s of course also possible.
Complaints must always be submitted in writing. Clearly indicate what the complaint is about, who or what it concerns, what you would like to achieve, and what steps you have already taken. You can use the complaint form below to submit your complaint.
Do you have a complaint? First, contact the staff member involved – often you can resolve it together. If that doesn’t work, you can involve the manager. Prefer to speak with our confidential advisor? That’s of course also possible.
Complaints must always be submitted in writing. Clearly indicate what the complaint is about, who or what it concerns, what you would like to achieve, and what steps you have already taken. You can use the complaint form below to submit your complaint.
External complaints procedure
Still not helped as you had hoped?
If you disagree with the management's handling of your complaint, you can submit your complaint in writing to the Childcare Disputes Committee, to which Villa Eigenwijs is affiliated.
You can reach the Disputes Committee by clicking here.
If you disagree with the management's handling of your complaint, you can submit your complaint in writing to the Childcare Disputes Committee, to which Villa Eigenwijs is affiliated.
You can reach the Disputes Committee by clicking here.
